Frequently Asked Questions

Everything you need to know about your Ölend order and products.

Where does Ölend ship to?

We offer worldwide shipping. Delivery times and costs vary depending on the destination country, with free shipping available on orders above a specified threshold.

What is your return policy?

You can return any unused item in its original packaging within 30 days of receipt. Please contact our support team to initiate the return process.

Are your backpacks waterproof?

Most of our backpacks are made from water-repellent materials designed to protect your belongings from light rain, though they are not fully submersible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna or Apple Pay.

How do I care for my Ölend bag?

We recommend hand washing with a damp cloth and mild soap. Avoid machine washing or tumble drying to maintain the integrity of the fabric and hardware.

Can I track my order?

Yes, once your order is dispatched, you will receive an email with a tracking link to monitor your package's journey in real-time.