Returns & Exchanges

At Ölend, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return period for all our backpacks and accessories. All items must be returned in their original condition, unused, and with all tags attached to qualify for a full refund.

1

Initiate Your Request

Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging and include the printed return slip provided in your confirmation email.

3

Ship the Item

Affix the prepaid shipping label to your parcel and drop it off at your nearest authorized courier collection point.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing